Returns & Exchanges
At Pure Argent our goal is to satisfy our customers 100% of the time.
If you are dissatisfied with your product, Pure Argent stands by the quality of our products. We offer our customers a 7-day guarantee on their purchases with us.
We will only issue a guarantee on the products purchased if it is returned in its original packing, the seal has not been broken or damaged in any way, shape or form. You are responsible for all return or exchange shipping costs. Once the returned item is approved, the refund or exchange will be approved.
Guidelines for Returning Products
To return a product, it must be in the original condition in which you received it:
- A. Clean Labels
No scuff marks, smears, tears, smudges, water damage, ink marks, etc. Shrinkwrap must be intact.
Products must have been stored at room temperature (not in a hot place such as a car) or near a microwave oven.
C. Adequate Wrapping
Products must be carefully wrapped in their original plastic wrapping or other clean, protective wrapping. Do not put products loose into a box (to avoid bottles hitting each other during travel).
D. 7-Day Return
You must call within 7 days of your invoice date to receive a Return Authorization Number (RAN). Returns cannot be accepted after 7 days. (See Sections III and IV for details.
E. Labelling the Package Correctly
Type or print clearly and neatly on the package. Please include your return address on the outside of the box. Send packages to:
9722 Groffs Mill Drive Suite #233
Owings Mills, MD 21117
We appreciate your business and look forward to a long, prosperous, rewarding relationship with you.
If you have any further questions regarding our return policy or our products please contact us:
Our 100% Product Warranty
Full Replacements for Defective Products
Here at Pure Argent, our sincere commitment is to provide you with the very best quality products at the very best price. We offer a 100% replacement product warranty. This means that if you receive a nutritional product that is defective due to our fault, such as a leaking bottle or a bottle with missing top, we are happy to replace the product for you at no charge. We stand behind our products 100% and we want you to have only the very best.
We offer a Conditional 7-Day Money-Back Guarantee
We do NOT offer an unconditional 7-day money-back guarantee. This means that if the product arrives to you in good condition, you may not return it within 7 days for any reason. Please read our terms and conditions.